FAQ

sixer 6 — all your questions answered

From opening an account to withdrawing money via bKash or Nagad, understanding live dealer games or placing a bet on BPL — find detailed answers to everything you want to know about sixer 6 below. Each section is organised separately so you can find the information you need quickly.

25+ Q&As
5 Categories
24/7 Support
Category 01

Account Questions

Answers to all questions about login problems, password resets and account management.

First make sure you have entered your username and password correctly — if Caps Lock is on, your password may be wrong. Clear your browser cache and try again. If the problem persists, use the password reset option on the sixer 6 Login page. If that still doesn't resolve it, contact 24/7 live chat — the support team will assist you promptly.

Click the "Forgot password?" link on the sixer 6 login page. Enter your registered mobile number or email, and you will receive an OTP. After verifying the OTP, you can set a new password. The whole process usually takes just a few minutes. Keep your new password strong and do not share it with anyone.

A sixer 6 account username must generally be between 6 and 20 characters and may only use English letters and numbers. Your password must be at least 8 characters long — combine uppercase letters, lowercase letters, numbers and special characters to make it strong. Using the same password across multiple sites is not safe.

No. Under sixer 6 rules, each player may hold only one account. If multiple accounts are detected, both accounts and the funds in them may be forfeited. Bonus benefits may also be cancelled. Read the terms and conditions for details.

Yes, you can access your sixer 6 account from any device using your username and password. For security, the first time you log in from a new device there may be an extra verification step — confirm it with the OTP sent to your mobile. If you log in over public Wi-Fi, always log out afterwards.
Category 02

Responsible Gaming

Important information for building safe and healthy gaming habits.

sixer 6 takes responsible gaming seriously. If you feel you have a problem with gambling, you will find detailed support information on our responsible gaming page. You are also advised to contact a professional counselling service. The support team can help you set account limits via 24/7 live chat.

You must be 21 or older to take part in any real-money activity on sixer 6, including casino games and betting. Identity documents may be requested during account verification. If an account belonging to someone under 21 is identified, it will be closed and any deposited funds will be returned.

Watch for these signs: betting beyond your budget, repeatedly increasing your bets to chase losses, avoiding family or work to play, and being unable to stop playing. If any of these apply, take a break and seek professional help if needed. sixer 6's responsible gaming policy can help you set limits.

Yes. On sixer 6 you can set daily, weekly or monthly deposit limits for yourself. This option is available in account settings, or you can ask the support team via live chat to set it up for you. Increasing a limit is not immediate — a cooling-off period applies.
Category 03

Live Dealer Games

Common questions about Baccarat, live casino and card games.

In Baccarat you bet on one of three outcomes: "Player", "Banker" or "Tie". The hand whose total is closest to 9 wins. 10, J, Q and K are worth zero; A is worth 1. Only the last digit of the total counts (for example, 15 = 5). sixer 6's live casino section has live Baccarat tables from Evolution and other studios.

sixer 6's live dealer tables offer betting ranges suitable for both new and experienced players. Some tables accept small bets, while VIP tables allow larger amounts. The specific limits for each table are shown before you enter the lobby, so it is easy to choose a table that fits your budget.

Yes. sixer 6 supports live casino games through both mobile browser and app. With a good internet connection (4G or Wi-Fi) the live stream runs smoothly. You can join live tables on both Android and iOS devices. The app is available through official channels.

In regular slots or table games, results are determined by an RNG (Random Number Generator). In live dealer games, a real dealer deals cards or spins the roulette wheel in front of a camera, and this is broadcast live. It gives you a feel similar to a real casino. sixer 6 offers live games from Evolution, Pragmatic Play Live and several other studios.

Yes. Teen Patti and Andar Bahar are popular South Asian card games available in sixer 6's live casino section. In Teen Patti, players compete to build the best hand from three cards; in Andar Bahar, you predict whether a specific card will land on "Andar" or "Bahar". Bengali-speaking dealers are often available for both games.
Category 04

BPL and International Matches

Questions about cricket betting, reading odds and bet settlement.

On sixer 6 you can bet on BPL, IPL, T20 World Cup and other international cricket across a range of markets including match winner, toss, top run scorer, highest wicket taker, total runs, over/under and per-over outcomes. See the cricket betting page for details.

If a match is not completed and is declared "No Result" or abandoned, all bets are generally cancelled and the stake is returned. However, in-play bets and markets that have already been settled may follow different rules. Check sixer 6's terms and conditions for the specific settlement rules.

In a multi-bet (accumulator), the odds of each selection are multiplied together, so potential winnings can be much higher. Example: if three selections have odds of 1.40, 1.50 and 1.60, the combined odds are 1.40 × 1.50 × 1.60 = 3.36; a ৳100 bet would return ৳336 — but if even one selection loses, the entire bet is lost. The risk is higher, so bet within your budget.

Yes. sixer 6 offers live in-play betting, where odds update in real time even after a match has started. Odds change quickly when a wicket falls, a boundary is hit or the weather shifts. Timing your decisions well is important in in-play betting. Learn more about live betting options on the sixer 6 Bet page.

Decimal odds are a direct multiplier of your total return. Example: Team A has odds of 1.45, Team B has odds of 2.75. If you bet ৳1,000 on Team B and Team B wins, your total return is ৳2,750 (profit ৳1,750); if Team A wins, you lose the full ৳1,000. Higher odds mean higher risk but also a higher potential return — these are examples only, not live odds or a guarantee of winnings.
Category 05

Withdrawals

Detailed questions about withdrawals via bKash, Nagad and all other methods.

Withdrawals from sixer 6 are normally processed within 1 hour. Reasons it may be pending include: your account verification not being complete, the wagering requirement on a bonus not being met, or a network delay in the case of a bank transfer. If it has been more than 1 hour, contact live chat — the support team will investigate.

No. Under sixer 6 rules, withdrawals can only be made to a wallet or bank account registered in the player's own name. Withdrawals to another person's bKash, Nagad, Rocket or Upay are not permitted. This is a mandatory rule to prevent fraud and ensure security. Make sure the correct personal details are on your account.

Yes. Withdrawals on sixer 6 are available 24 hours a day, 7 days a week. You can submit a request via bKash, Nagad, Rocket or Upay at night or on public holidays, and it is normally processed within 1 hour. For bank transfers, standard banking hours may apply.

The minimum withdrawal amount on sixer 6 is ৳500. This minimum applies to all methods: bKash, Nagad, Rocket, Upay and bank transfer. Before withdrawing, make sure the wagering requirement on any bonus has been met, as an unmet requirement may cause your withdrawal request to be held.

To withdraw bonus winnings, you must first meet the wagering requirement. For example, with a 150% welcome bonus the wagering requirement is 20 times the bonus — if you deposit ৳1,000 you receive ৳1,500 in bonus, and you must wager ৳1,500 × 20 = ৳30,000 before the winnings from that bonus can be withdrawn. Your original deposit can generally be withdrawn before this.

Have more questions? Talk to us directly

If you don't find your answer on this FAQ page, sixer 6's support team is always ready. Help is available in both Bengali and English.

Live Chat Support

sixer 6's live chat is available 24 hours a day, 7 days a week. Get immediate help with any issue related to your account, payments, or games. To start a chat, click the chat icon at the bottom right of the site.

Contact by Email

For detailed issues, write to us by email. sixer 6's support team will reply in Bengali as soon as possible.